Refund policy

You are entitled to return the order, entirely or partially. We accept exchanges or refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.

In order to start the exchange or refund process the customers can fill out the contact us form on our website, reason for return and whether it’s a request for product exchange or a refund.
The customer will then receive an email with a return authorization number (RAN) that is needed to fill out the return tag which must be sent back with the item/s in question.
Please follow the instructions given by the customer care team while sending your return back to Nessenstrange to avoid complications
Item/s that have worn signs will not be taken into consideration and send back to the customer at his own cost.

REFUND

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.

TERMS AND CONDITIONS OF RETURN

The returned items must be sent back in their original packaging together with all the materials received with the item/s (covers etc.) and should have a copy of the invoice inside.

An item can only be exchanged once.
All products are checked at the warehouse for any faults. By any chance, if a customer receives an item not in the original state please contact nicola@nessenstrange.com
If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
x